Compliments/Complaints and Suggestions

If you have any cause for concern or are unhappy with any aspect of your care, please discuss them with your Doctor or the Practice Manager.

We operate an in-house “complaints procedure” and documentation regarding this can be obtained from the Practice Manager.

There is also a suggestion/comments box located by the front reception on the wall which we are happy for you to use.

If the patient does not wish to contact the surgery and go through the in-house complaints procedure they may contact:

NHS England
NHS Commissioning Board
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 22 33

Email: nhscommissioningboard@hscic.gov.uk

You can also contact: