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Christmas and New Year Opening Hours

Day Time
Fri 20th Dec Normal hours Last day to order repeat prescriptions
Sat 21st Dec Normal hours
Sun 22nd Dec CLOSED
Mon 23rd Dec Normal hours
Tue 24th Dec 07:00-13:30
Wed 25th Dec CLOSED
Thurs 26th Dec CLOSED
Fri 27th Dec Normal hours Last day to order repeat prescriptions
Sat 28th Dec CLOSED
Sun 29th Dec CLOSED
Mon 30th Dec Normal hours
Tue 31st Dec Closed from 13:30
Wed 1st Jan CLOSED
Thurs 2nd Jan Normal hours

Out of hours

Please call NHS 111 for all medical advice or 999 for emergencies.

Prescriptions

Please note the last day to order prescriptions before Christmas is Friday 20th December and the last day before New Year is Friday 27th December.

Stay well this Winter

People are being urged to keep an extra special eye on themselves and the people they care for over the winter period so minor illnesses don’t become more serious.
People who are older or have long term conditions may be particularly vulnerable to winter bugs which could become serious and require hospital treatment. Getting help earlier may prevent this from happening.

To make sure winter bugs don’t become more serious:

  • Have your flu jab
  • If you start to feel ill, get help from your pharmacy straight away.
  • Keep your home warm, at least 18 degrees
  • Make sure you take any medicines as directed
  • Get any repeat prescriptions filled in advance as many surgeries and pharmacies close over Christmas
  • Keep a supply of cold and flu remedies in the house so you don’t need to go out if the weather is bad
  • If you are prescribed antibiotics finish the course
  • Don’t go to A&E or call 999 unless it’s an emergency. If you are in any doubt, NHS 111 can help you get the right treatment

Further Information

Important Information – Flu Jab Scam

NHS England and NHS Improvement – East of England have been alerted to an issue whereby a patient appears to have been the victim of a scam relating to flu jabs.

The patient was contacted over the phone by a person purporting to be a GP working at their local GP practice and that, for a fee, the GP could attend their home to administer their flu jab. Unfortunately the patient gave out their bank account details and has sadly suffered a financial loss.

“If someone claiming to be from the NHS contacts you by phone and asks for a payment, please be aware they could be a criminal trying to trick you. Most NHS services are free at the point of use and NHS professionals are very unlikely to ask for fees such as prescription charges by phone. We advise you not to share bank account details or other financial information unless you are sure of who you are talking to.”

We would ask that you continue to be vigilant.

Contacting us to report NHS fraud

You can report any concerns or suspicions you have about fraud or corruption within the NHS or wider health group to the NHS Counter Fraud Authority by calling our FREE 24hr confidential fraud reporting hotline powered by Crimestoppers on 0800 028 4060.

You can also make a report to the NHSCFA using our online NHS fraud reporting tool.

Should you have any queries you can contact NHS England and NHS Improvement by:

Telephone: 0300 311 22 33
Email: england.contactus@nhs.net
General Post (including complaints): NHS England, PO Box 16738, Redditch, B97 9PT

Not all medicines can be supplied on NHS prescription!

You have been given this leaflet as you have asked for a prescription for something that is either available “over the counter” (OTC) from pharmacies, supermarkets and some other shops, or which has very little evidence showing that they are safe or effective.

After a local and national public consultation we no longer prescribe OTC medicines for conditions that will clear up on their own or can be easily treated at home. The NHS has a budget and cannot afford to prescribe these medications.

For children in full-time education and for people that receive benefits that allow them to have free prescriptions, your pharmacy can supply some medicines free of charge through the local minor ailments service (MK Pharmacy First). Speak to a member of the pharmacy team for more information.

Your pharmacist is a great source of advice, whether you use the MK Pharmacy First scheme or buy your medicines over the counter.

The advice to direct patients to Self-Care wherever possible has the full backing of Milton Keynes Clinical Commissioning Group (CCG) and applies to all GP surgeries in Milton Keynes. Other areas of the country will have similar policies too.

The reasons for this policy are as follows:

 People should be able to look after themselves and their children where possible and manage self-limiting conditions with support from their local pharmacy if

  • In order to manage common illnesses at home, you should keep a small supply of simple treatments in your medicine
  • Lots of medicines are widely available from supermarkets, pharmacies and some other shops at reasonable
  • Many of these treatments are more expensive when prescribed on the NHS compared to when they are bought over the
  • The NHS belongs to everybody and we must ensure that funds are used in the best way for all patients.
  • There have been local and national public consultations recently to support this policy: www.england.nhs.uk

Complaints:  

Tel: 01908 278684 during office hours (answerphone available)

Email:   mkccg.complaints@nhs.net

Post:

The Complaints and Patient Experience Lead
Milton Keynes Clinical Commissioning Group
Sherwood Place
155 Sherwood Drive Bletchley
Milton Keynes
MK3 6RT

Sonal Mehta on behalf of the Pharmaceutical Advisers May 2018

Review date: May 2020

Flu Clinics

Seasonal flu is a highly infectious illness caused by a flu virus. The virus infects your lungs and upper airways, causing a sudden high temperature and general aches and pains. You could also lose your appetite, feel nauseous and have a dry cough. Symptoms can last for up to a week. You can have a flu jab if you are over 65 years of age and have a long term illness.

You may be invited for a flu jab if you are:

  • are 65 years of age or over
  • are pregnant
  • have certain medical conditions
  • are living in a long-stay residential care home or other long-stay care facility
  • receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  • or have a serious long-term health condition, including:
  • chronic (long-term) respiratory diseases, such as asthma
  • chronic heart disease, such as heart failure
  • chronic kidney disease
  • chronic liver disease, such as hepatitis
  • chronic neurological conditions, such as Parkinson’s disease
  • diabetes
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
  • a weakened immune system as the result of conditions such as HIV and AIDS
  • being seriously overweight (BMI of 40 or above)
  • eligible children who are aged 2 and 3 on 31st August 2019 – that is, children born between September 1 2015 and August 31 2017
  • Children who are 4 years old are also eligible for fluvaccination provided they were 3 on August 31 2019. These children should be offered the vaccination at their general practice.
  • Children in reception class and school years 1, 2, 3, 4 and 5 will be offered their vaccination in school. In a couple of areas it might be offered in primary care settings.

Our Flu Clinics can now be booked.

If you have any queries please contact the surgery.

External Websites

Managing Hearing Loss At Work – Community Learning MK

Community Learning MK are hosting a one-day course for those who are adjusting to hearing loss at work.

Are you experiencing challenges at work due to hearing loss? Do you need help with managing situations in the workplace? If so, this course is for you.

Date: Saturday 28 September 2019
Time: 10am until 1pm
Venue: Rivers Centre, Humber Way, Bletchley, Milton Keynes MK3 7PH

Cost £24 (concession: £19.20)

If you’d like to find out how to manage hearing loss at work and take your first steps in lip-reading, you are welcome to enrol for this course.

Please contact our Enrolments team on 01908 556727.

For more information about language courses with Community Learning MK
please contact Philip Allsop at Philip.Allsop@milton-keynes.gov.uk or telephone: 01908 556705.

View our leaflet.

Lip Reading Course At Community Learning MK

Lip-reading (Mixed-level)

Do you find communication a challenge due to hearing loss?

Lip-reading classes offer an opportunity to improve lip-reading skills, develop communication strategies and gain more information from non-verbal clues.

Rivers Centre, Humber Way, Bletchley MK3 7PH

New ten-week class starting on Thursday 19 September 2019 – 7pm until 8.30pm

Suitable for beginners and those with some prior knowledge – Cost £94 (concessions £75.20)

A 20% concession is available for learners with hearing loss and those who care
for the deaf.

For more information or to book your place please contact Enrolments
Tel: 01908 556727

Community Learning MK

View our leaflet.